Premier - Refund Information

When we accept money from a customer we are exposed to expenses such as merchant charges, bank fees and currency conversion costs. Our product pricing is adjusted accordingly to accommodate for these charges and in turn we do not charge Premier account holders when making payments.

Refunds are not available unless a previous arrangement has been made, at the discretion of Trustico®. In our usual course of business we offer discounted pricing based on the level of commitment our resellers agree to. Refunds are assessed on a one by one basis and are offered only in exceptional circumstances.

When a refund is processed we are faced with unforeseen expenses which we must pass onto our Premier account holders. Expenses include charges for transmitting refunds, merchant service fees and administrative charges.

Please Contact Us if you have any further questions about refunds, fees or charges.