Refunds

100% Satisfaction Guarantee

The products we offer are reliable, high quality and competitively priced. Trustico® includes a seven day refund guarantee on newly purchased SSL Certificate products.

Full Refund Of Your SSL Certificate Product

Within seven days of fulfilment you may request a cancellation and full refund of your qualifying SSL Certificate product for any reason.

Refunds are intended for new customers as our refund guarantee allows the opportunity to test and install an SSL Certificate risk free.

Refunds are not available for fulfilled Extended Validation (EV) orders, or orders that have been discounted or replaced free of charge with the same or a substituted product.

Did You Find A Cheaper Price - We'll Match It

We want every customer to enjoy our quality service, even if you find a cheaper price elsewhere. We believe there is no reason to buy your SSL Certificate anywhere else and hope you will give us a chance to beat the advertised price of our competitors.

Click Here to find out more information about receiving a refund for the difference that you have already paid if you found a cheaper price elsewhere.

Our SSL Certificates Work With All Servers & Devices

If you are experiencing problems installing your SSL Certificate, or getting it to work, please Contact Us for assistance. Our SSL Certificates work with all servers and devices. Choosing an SSL Certificate from another provider is time consuming and not necessary.

Submit Your Request For A Refund

Trustico® will cancel and refund a qualifing order upon request. The refund request must be made in writing by downloading and completing the refund request form below and send via fax or e-mail. All refund requests must be submitted within seven days of order fulfilment and must be easily identifiable by containing relevant order particulars, such as the order number and domain name.

Download Refund Request Form

Please ensure that your fax or e-mail is sent correctly and keep a copy of your fax transmission slip as evidence. If you do not have access to a fax machine or e-mail please Contact Us for further advice. Refund requests that are received after seven days of fulfilment will not be eligible for refund.