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When we accept money from a customer we are exposed to expenses such as merchant charges, bank fees and currency conversion costs. Our product pricing is adjusted accordingly to accommodate for these charges and in turn we do not charge reseller account holders when making payments.
Refunds are not available unless a previous arrangement has been made, at the discretion of Trustico®. In our usual course of business we offer discounted pricing based on the level of commitment our resellers agree to. Refunds are assessed on a one by one basis and are offered only in exceptional circumstances.
When a refund is processed we are faced with unforeseen expenses which we must pass onto our reseller account holders. Expenses include charges for transmitting refunds, merchant service fees and administrative charges.
Please Contact Us if you have any further questions about refunds, fees or charges.
We'd prefer not to lose your business, if you have found a cheaper price we'll ensure to welcome you as a customer of Trustico® by matching the price you have found elsewhere. Go ahead and place your order, we'll refund the difference when you advise us within 7 days. Get A Price Match